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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stacy Dickman

Stacy Dickman

September 19, 2024

5  out of  5
rating by Stacy Dickman
"I love working with Kari, she is very prompt with her services and always willing to go the extra mile to find a savings for me. I appreciate her!!"
We responded:
"Thank you Stacy for the awesome review! I am thrilled to have Kari in the office and she is such an incredible asset to my business! Thank you for placing your trust in us to help you with your insurance needs! "
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Nick Mulchin

September 16, 2024

5  out of  5
rating by Nick Mulchin
"Just finished a review of our insurance status with Cindy. She calls every year to make sure nothing is missed. Have been with State Farm for about 40 years and with the Norcross agency at least 20 years. Always an immediate response and good follow up from Cindy and her efficient office staff."
We responded:
"Nick and Deborah... it is just a pleasure to sit with you and review your auto and home insurance policies. I enjoy hearing about your new adventures and life experiences. Thank you so very much for your kind review! "
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Robert Travis

September 12, 2024

5  out of  5
rating by Robert Travis
"Cindy and her team are Top Notch! I'm not new to State Farm but am new to Cindy and her team and so far I am very impressed! I would highly recommend them."
We responded:
"Rob~ THANK YOU!!!! We are thrilled that you chose our office to work with and it was certainly our pleasure to meet with you to review your policies and know what is important to you. Thank you so very much for the opportunity to work with you! We look forward to working with you for years to come. Cindy and team "
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Aubrey Notestine

August 26, 2024

5  out of  5
rating by Aubrey Notestine
"Cindy and her staff are always so pleasant! They are willing to answer any questions you may have and explain things multiple times if necessary. It feels like catching up with a friend when talking to Cindy a few times a year. Highly recommend!! :)"
We responded:
"Thank you so much for the incredible review! We just love working with you and your family, and am so glad that you feel like family when you are here or calling in to ask questions! It is exactly what we strive for. Thank you Aubrey! It is truly our privilege and pleasure to be your insurance agency! "
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Kurt Hickman

August 21, 2024

5  out of  5
rating by Kurt Hickman
"A claim for my travel trailer was made Cindy’s group was in contact throughout the entire process. I have and would recommend them to anyone."
We responded:
"Kurt~ thank you for the awesome compliment! We love what we do and are so happy to always help! We look forward to working with you for years to come! Thank you again!!! "
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Jason Jamie

August 21, 2024

5  out of  5
rating by Jason Jamie
"My experiences from Cindy at State Farm have been great knowing and seeing what they provide and offer to me and always asking how they can help or change my policies to suite my needs!"
We responded:
"Wow! Thank you for the wonderful review! We are thrilled to help and work with you to suit your needs. Truly, it is our pleasure to be your agent! "
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Amy Kropf

August 17, 2024

5  out of  5
rating by Amy Kropf
"Nicole!!! As not only a customer but as a mother who's child got in their first wreck, Nicole not only helped make this process as smooth as possible but also the compassion this lady gave me as I cried with overwhelming emotions. I'd recommend nicole to anybody!!!!! She genuinely has a heart of gold. Thank you from the bottom of my heart."
We responded:
"Oh Amy.. I am so glad that Nicole was able to help you during one of the worst days of being a mother.. We are all moms here and completely understand the worry, frustrations and overwhelming love that comes with them driving. Please know we are here for your family and are thrilled to be able to help you get through this situation. Thank you for the kind words.. we are grateful and humbled to be able to help! "
Profile photo of Marie Shultz

Marie Shultz

August 15, 2024

5  out of  5
rating by Marie Shultz
"Cindy and her staff have been absolutely amazing. I’ve referred several friends to her. They always go above and beyond. While cost does matter I take comfort in knowing that I am well covered if a loss occurs."
We responded:
"Marie, thank you for the incredibly nice words about my office. We consider it important to us all to be able to treat everyone like family and help with all aspects of their insurance needs. Thank you for all of the wonderful referrals and great reviews you and your family have given us over the years. We look forward to servicing you and your family for years to come! "
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LighteningRod

July 31, 2024

2  out of  5
rating by LighteningRod
"They give you a personalized quote for a certain amount “1.4k” then when the time comes to sign the declaration agreement they double the price of it and add a bunch of nonsense that you never asked for. I don’t need CC fraud protection… that’s what my bank is for. WTH. I can’t wait for this year of coverage to be over with. Also if you’re a veteran they don’t give discounts or at least they didn’t for me like USAA does which I will be getting my future policies from them."
We responded:
"We searched our records and don’t have a record of your being a customer. If you have a valid concern with my agency, please reach out via phone so that we have the opportunity to help, it would be my pleasure to help however I can. Most sincerely, Cindy Norcross "
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Suzanne Hively

July 23, 2024

5  out of  5
rating by Suzanne Hively
"Not only the best agent ever, but a genuinely nice person too. Highly recommend. Honest, fair, knowledgeable."
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Kay O'Flaherty

July 3, 2024

5  out of  5
rating by Kay O'Flaherty
"I have always dreaded the invite for an "insurance review," always assuming that it would be a spin to increase the cost of our insurance. I was so grateful to be wrong. Not only did Cindy suggest how to include and increase our coverage for things important to us and not currently covered, but she shared how we could adjust our policy to offset the increase in premium costs, for the most part. There was no pressure to purchase additional coverage, but rather an open willingness to serve us better. I enjoyed the meeting, found her to be honest and easy to engage with. We have thankfully never had to submit a claim, but I feel that Norcross State Farm would help us through any claim, should there ever be."
We responded:
"Kay, wow!! Thank you so very much for the wonderful and kind words! Meeting with my customers and catching up on your life and working to give you options is truly one of the best parts of my day! I am glad you found your time worthwhile, and I sincerely hope I gave you and Don some options that will work for you! Again, thank you for the wonderful review and we look forward to working with you for years to come! :) "
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Laurie knott

June 24, 2024

5  out of  5
rating by Laurie knott
"I had a thorough insurance review for my autos and my house. Cindy is wonderful to work with and I would recommend her to everyone regarding insurance."
We responded:
"Laurie: Thank you so much for the awesome review! Working with and meeting with customers is one of the best part of my day! I am humbled and grateful for the opportunity to work with you and Paul and hope you know that it is sincerely my pleasure to be your agent! "
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Debra Passabet

May 14, 2024

5  out of  5
rating by Debra Passabet
"Cindy is so easy to talk to. I trust her. I don't feel like she is trying to sell me a policy I don't need."
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Brittany P

May 10, 2024

5  out of  5
rating by Brittany P
"Cindy and her team are simply the very best!!!!"
We responded:
"Brittany~ thank you! We love being there for our customers and helping with their auto, home life and business insurance needs! Thank you for choosing to work with me and my team! "
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PAM MAC

April 23, 2024

5  out of  5
rating by PAM MAC
"Cindy has been my agent for many, many years. She has always gone above and beyond to find the types of policies that fit my personal needs and to be sure I have appropriate coverage. She asks the right questions. Her customer service is awesome. It is very important to me to have an agent who is there for me. I highly recommend Cindy Norcross and State Farm."
We responded:
"Pam~ Thank you for the wonderful review and kind words. As you know, we are so thankful to have you continually choose us to take care of your auto and home insurance needs. It is a pleasure to work with you! Looking forward to working with you for years to come! "
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Diane Pruitt

April 12, 2024

5  out of  5
rating by Diane Pruitt
"State Farm is the best insurance company, IMO. My family has been using State Farm for 60 years. Cindy Norcross is a very friendly and knowledgeable agent. I will use her and recommend State Farm forever."
We responded:
"Diane~ thank you! Your wonderful review means the world to me and my team! We love working with customers like you and your kind words mean the world to us. "
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Brad Dunlap

April 10, 2024

5  out of  5
rating by Brad Dunlap
"Customer Service at it's highest level! They give me the individual attention that I deserve and always make me feel like they are looking out for me and my best interest!"
Profile photo of McKenna Dunlap

McKenna Dunlap

April 10, 2024

5  out of  5
rating by McKenna Dunlap
"Cindy and her team are super easy to work with. They are all very nice and helpful people. I would recommend to anyone looking for a new agent!"
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Kari Dunlap

April 10, 2024

5  out of  5
rating by Kari Dunlap
"Cindy and her team have always been helpful and so nice to work with! I would recommend them to anyone!"
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Joann Appeman

April 7, 2024

5  out of  5
rating by Joann Appeman
"Cindy is dedicated to provide the best possible service. This culture of excellence filters down to her dedicated, hard working team. They provide excellent, friendly service. Top Notch!"
We responded:
"Wow JoAnn: Thank you for your wonderful words. My team and I thoroughly enjoy being your agent and are thrilled to hear you are so happy with the service you receive! We look forward to working with you and your family for years to come! Thank you again... "
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Vinnie Curiale

March 13, 2024

5  out of  5
rating by Vinnie Curiale
"Great people to deal with. No hassle getting through to a live person. Had a quote and new insurance in a very short period of time. I recommend 1000%"
We responded:
"Vinnie: Thank you so much for your kind words and the amazing review you gave our office. Your review has truly brightened our day and reinforced our passion for what we do. We really looking forward to the opportunity of working with you again in the future. Again, Thank you!! "
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Gina Benoit

March 10, 2024

5  out of  5
rating by Gina Benoit
"Love this agency. They are always helpful and kind."
We responded:
"Gina, Thank you so much for your amazing review! We truly appreciate your kind words and it made our day! We are thankful for the opportunity to work with you and your family and look forward to helping you all for years to come! Again, thank you for the wonderful review! "
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Jessica Davis

March 1, 2024

5  out of  5
rating by Jessica Davis
"Very personable and friendly agents. They are thorough, explain well, and guide you to make the best decisions."
We responded:
"Thank you Jessica for your awesome review! It was a pleasure to meet with you and review your policies, explain endorsements and give you options! Thank you for choosing our agency ~ we look forward to working with you for a long time! Cindy, Kari, Christie and Lisa "
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Helen Steinbach

February 29, 2024

5  out of  5
rating by Helen Steinbach
"Cindy Norcross has been our insurance agent for a number of years. Cindy is an excellent State Farm representative and we are happy to have her as our agent."
We responded:
"Helen and George, Thank you! It was such a pleasure to sit down with you and review your policies. I love working with you and your family and consider it an honor to be your agent! "
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Madi Sigworth

February 21, 2024

5  out of  5
rating by Madi Sigworth
"Cindy is incredible. She takes the time to speak with you and understand your priorities and concerns. She goes out of her way to get you the best discount. My family and I have loved working with Cindy for many years!"
We responded:
"Thank you Madi for the amazing review! I have always loved working with you and your family and am thrilled to have you and Nick as part of our State Farm family!! Thank you! "