State Farm® Insurance Agent Cindy Norcross
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Keith Welborn
April 24, 2025
5
out of
5
rating by Keith Welborn
"My car was totaled and I had to file a insurance claim. Nicole was the best claims agent I’ve ever worked with. She made everything simple, explained everything clearly, and made sure I understood what my timeline looks like with my claim. I would recommend this office to anyone because of her diligence and the level of care she showed me through the while process. She is an excellent communicator. If you need insurance, I would recommend the Norcross office because Nicole will be handling your claims."
We responded:
"Keith~ We are so grateful and humbled by your kind words. Nicole is one of 5 of my team members and she is extraordinary in her role in helping customers with their automobile or homeowners claims. I am thankful to your and your family for the years that you have allowed us the privilege and pleasure to be your agent! Thank you again! "
rick westfall
April 24, 2025
5
out of
5
rating by rick westfall
"My wife and I recently had our periodic insurance review for our homeowner’s and life insurance policy. Cindy was extremely thorough and patient with us, since we had several questions. There was never a hard sell sales pitch. She explained a program that the company recommends to monitor the electrical power performance and safety in our home. She is exceptionally thorough and professional. We recommend her highly."
We responded:
"Rick and Joyce.. I just cannot thank you enough for your kind words! I truly love the privilege I have to sit down with my customers to hear their concerns and questions and offer solutions and suggestions for homeowners and auto insurances. I am thankful for the opportunity to work with you and your family ! "
Stephen DiMaria
March 25, 2025
5
out of
5
rating by Stephen DiMaria
"Professional and caring and sincerely listened to our needs and concerns. I believe she works with us and guides. We feel well represented by her and her office staff."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you felt listened to and supported throughout your experience with us. Our team is dedicated to providing professional and caring service, and it's wonderful to know that we have made a positive impact. We truly appreciate your trust in us and look forward to continuing to guide you in the future. If you ever have any further questions or concerns, please don't hesitate to reach out!"
Jay Malcolm
February 21, 2025
5
out of
5
rating by Jay Malcolm
"Cindy and her team are the best. She has been my agent for 20 years and she is wonderful! Great rates and great service."
Jody Cleland
January 28, 2025
5
out of
5
rating by Jody Cleland
"Awesome people make you feel at home great place to do business with!!"
We responded:
"THANK YOU!! It truly is our passion to make sure you feel like family and we are thrilled that you feel at home in the office. Thank you for the kind words and for allowing us to take care of your auto, home and all insurance needs! We look forward to working with you for many many years!!! "
Elizabeth S
January 8, 2025
5
out of
5
rating by Elizabeth S
"Great experience, very responsive and got us a better rate tha. Our last provider"
We responded:
"Thank you! It is our pleasure and certainly our privilege to help you and your family protect your home and automobiles. We are grateful for the opportunity to work with such amazing people! "
Bradley Neikirk
January 5, 2025
5
out of
5
rating by Bradley Neikirk
"Nicole made the repair process very easy on my car when it was hit at a church parking lot Having one person to do the leg work for me took all of thee stress out of getting the car repaired. Thank you"
We responded:
"Brad~ thank you so much for the awesome review! I am always thrilled to hear great things about my team, and we always enjoy being here to help you! Thank you for choosing us to be your agency, and thank you again for the kind words! Happy New Year and all our best for an incredible 2025! "
Diane McKenna
December 21, 2024
5
out of
5
rating by Diane McKenna
"I highly recommend Cindy Norcross and her staff to anyone who wants peace of mind with the coverage and care you receive from them!!!!!.Thank you so very much for all your help,care,coverage and support during this horrible incident!!!..... PRICELESS!!!!"
We responded:
"It is our pleasure and privilege to be there for you on one of your worst days. Thank you so much for the wonderful review Diane~ we appreciate the very kind words!"
Curt Casper
December 16, 2024
5
out of
5
rating by Curt Casper
"Cindy and all of the other folks at her office are absolutely top-notch. Cindy actually cares about her clients and does everything in her power to take care of not only them but their families, too. She has been a god-sent angel to us. She has basically held our hands and walked us through so much when dealing with the issues we have faced."
We responded:
"Curt.. thank you for your kind words and incredible review! We are always grateful and humbled to be here to help service our customers as if they were family! Thank you again! All my best for a peaceful and wonderful 2025 for you and Cindy and your family! "
Christina Fisher
December 9, 2024
1
out of
5
rating by Christina Fisher
"Don’t go to Cindy Norcross if you have a teen driver. Rates are absolutely insane! Progressive is way cheaper with the same coverage"
We responded:
" Christina, I apologize that the rates did not meet your expectations. Unfortunately, I don't have any influence over them. I want to thank you for the opportunity to work with you, Robert, and your family throughout the years. It has truly been a pleasure to serve as your agency. "
Kaye Conway
December 4, 2024
5
out of
5
rating by Kaye Conway
"A huge THANK YOU to my State Farm family & Precision Body Shop! My car went in the shop for minor repairs. Repairs were made in a timely fashion! We are very happy! Kaye & Glenn Burel"
We responded:
"Kaye and Glenn~ Thank you so much for the kind and wonderful review! We truly are grateful and thankful for your trust and business over the years and look forward to helping you with your auto, home and life insurance needs for years to come! "
Mary Jo Girard
November 21, 2024
5
out of
5
rating by Mary Jo Girard
"Cindy and State Farm staff knew what my car meant to me with all the care I had for my car. Well I was devastated when a young man hit my car to where State Farm had to total it. State Farm was real good in getting me a rental car and always calling on me and checking up on me until I found a car. Well I found a car almost identical to the one I had with less mileage. Both cars where 2013, Thank You Cindy and the staff of State Farm for being there for me when needed. U R the BEST!!!!!"
We responded:
"Mary Jo~ It was certainly our pleasure and privilege to help you get through this process. We love to help and be able to be there for you during the good times and bad. Thank you for such kind words. Our team and I look forward to working with you in the many years to come! From our family here to you and yours we wish you all the best throughout the holidays! ~Cindy and team🍂🎄⛄ "
Mark Bell
November 18, 2024
5
out of
5
rating by Mark Bell
"Thank you Cindy for taking care of all our insurance needs. Always happy to see you in person and get to listen to your review of our policies. We consider you as our 4th daughter."
We responded:
"Mark and Jane... It is always such a pleasure to get to meet with you to go over your insurance. I am grateful and humbled by your trust and confidence you have placed in me and my team! Stop in and see us anytime! From our team to your family~ happiest of Thanksgivings and Merry Christmas! We hope the New Year is fabulous for you as well! "
Janet Filsinger
November 5, 2024
5
out of
5
rating by Janet Filsinger
"She is so kind, and knows her stuff. She deserves a raise. Had a wonderful time with her."
Janice Bagent
October 29, 2024
5
out of
5
rating by Janice Bagent
"I have had the pleasure of working with her for over 30 years, and she truly is an exceptional agent. Her customer service consistently exceeds my expectations; she always keeps me informed about any updates regarding my policy. She takes the time to ensure that I have adequate coverage for both my vehicles and my home, demonstrating a deep understanding of my needs. Her professionalism and attention to detail make the entire experience seamless and reassuring. I feel confident knowing that I have such a dedicated agent looking out for my best interests."
We responded:
"Janice~ your words mean so much to me and my office! It has really been our pleasure to work with your family for 30 years, and I enjoyed meeting with you yesterday and helping however I can. We are grateful and honored to have your trust and business! We look forward to working with you and David for years to come! Thank you so very much! "
PT Patty
October 27, 2024
5
out of
5
rating by PT Patty
"Cindy has been my State Farm Agent for over 15 years. She has always been on top of making sure my costs for insurance were kept as low as possible, while still making sure I would be protected through so many personal and business changes. Recently, I hit a deer on the highway and she was the first person I called. She handled everything quickly and professionally and I am so grateful to have Cindy in my life! Thank you for all you do for me and my family, Cindy and Team!!!"
We responded:
"Patty~ I am humbled and grateful for your awesome review. It is always our pleasure to help you in good and bad times. Those pesky deer can certainly create chaos for a bit when they get in our way! My team and I are always glad to be able to help! Thank you again! "
Souheil Al-Jadda
October 25, 2024
5
out of
5
rating by Souheil Al-Jadda
"We have been with State Farm insurance for over forty years covering our cars and property and have had nothing but praise and appreciation for the company and their agent Cindy Norcross in Norwalk, for her prompt and sincere response to our needs and sometimes emergencies as well as our friends emergencies when needed Thanks Cindy for all your help when we needed you, You are a true friend"
We responded:
"I cannot thank you enough for your kind words and praises! It has always been our pleasure to work with you and your family and friends, and I hope to be able to continue to take care of your auto and home insurance needs for years to come! Thank you Souheil and Sahar ! "
Jerod Smith
October 23, 2024
5
out of
5
rating by Jerod Smith
"I have been with Cindy Norcross StateFarm for 24 years. Cindy and her team are the best there is. Always there to help and I couldn’t be happier."
We responded:
"Thank you Jerod! It has always been such a pleasure to work with you and your family over the years. Always know, we are just a phone call, text or email away should you need us!"
Tomie
October 16, 2024
5
out of
5
rating by Tomie
"Cindy Norcross -state farm is the best agent we doing business with Cindy since 2003 very happy and will continue bundle car home and business insurance"
We responded:
"Tomie: Thank you! We are thrilled to once again be able to help you with your insurance needs since you moved back to Ohio. Thank you for your kind words and for trusting us to take care of your families insurances! "
Colleen Miller
October 16, 2024
5
out of
5
rating by Colleen Miller
"Cindy Norcross and those that work with her have always been very professional and helpful. Any questions or concerns I may have are always answered quickly and with great care. Highly recommend her for insurance needs."
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words about our professionalism and helpfulness. It’s always our goal to provide the best experience possible, and your review will definitely be passed along to my team as well! We’re grateful to have customers like you and look forward to serving you again in the future!"
Stacy Dickman
September 19, 2024
5
out of
5
rating by Stacy Dickman
"I love working with Kari, she is very prompt with her services and always willing to go the extra mile to find a savings for me. I appreciate her!!"
We responded:
"Thank you Stacy for the awesome review! I am thrilled to have Kari in the office and she is such an incredible asset to my business! Thank you for placing your trust in us to help you with your insurance needs! "
Nick Mulchin
September 16, 2024
5
out of
5
rating by Nick Mulchin
"Just finished a review of our insurance status with Cindy. She calls every year to make sure nothing is missed. Have been with State Farm for about 40 years and with the Norcross agency at least 20 years. Always an immediate response and good follow up from Cindy and her efficient office staff."
We responded:
"Nick and Deborah... it is just a pleasure to sit with you and review your auto and home insurance policies. I enjoy hearing about your new adventures and life experiences. Thank you so very much for your kind review! "
Robert Travis
September 12, 2024
5
out of
5
rating by Robert Travis
"Cindy and her team are Top Notch! I'm not new to State Farm but am new to Cindy and her team and so far I am very impressed! I would highly recommend them."
We responded:
"Rob~ THANK YOU!!!! We are thrilled that you chose our office to work with and it was certainly our pleasure to meet with you to review your policies and know what is important to you. Thank you so very much for the opportunity to work with you! We look forward to working with you for years to come. Cindy and team "
Aubrey Notestine
August 26, 2024
5
out of
5
rating by Aubrey Notestine
"Cindy and her staff are always so pleasant! They are willing to answer any questions you may have and explain things multiple times if necessary. It feels like catching up with a friend when talking to Cindy a few times a year. Highly recommend!! :)"
We responded:
"Thank you so much for the incredible review! We just love working with you and your family, and am so glad that you feel like family when you are here or calling in to ask questions! It is exactly what we strive for. Thank you Aubrey! It is truly our privilege and pleasure to be your insurance agency! "
Kurt Hickman
August 21, 2024
5
out of
5
rating by Kurt Hickman
"A claim for my travel trailer was made Cindy’s group was in contact throughout the entire process. I have and would recommend them to anyone."
We responded:
"Kurt~ thank you for the awesome compliment! We love what we do and are so happy to always help! We look forward to working with you for years to come! Thank you again!!! "