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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janet Filsinger

Janet Filsinger

November 5, 2024

5  out of  5
rating by Janet Filsinger
"She is so kind, and knows her stuff. She deserves a raise. Had a wonderful time with her."
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Janice Bagent

October 29, 2024

5  out of  5
rating by Janice Bagent
"I have had the pleasure of working with her for over 30 years, and she truly is an exceptional agent. Her customer service consistently exceeds my expectations; she always keeps me informed about any updates regarding my policy. She takes the time to ensure that I have adequate coverage for both my vehicles and my home, demonstrating a deep understanding of my needs. Her professionalism and attention to detail make the entire experience seamless and reassuring. I feel confident knowing that I have such a dedicated agent looking out for my best interests."
We responded:
"Janice~ your words mean so much to me and my office! It has really been our pleasure to work with your family for 30 years, and I enjoyed meeting with you yesterday and helping however I can. We are grateful and honored to have your trust and business! We look forward to working with you and David for years to come! Thank you so very much! "
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PT Patty

October 27, 2024

5  out of  5
rating by PT Patty
"Cindy has been my State Farm Agent for over 15 years. She has always been on top of making sure my costs for insurance were kept as low as possible, while still making sure I would be protected through so many personal and business changes. Recently, I hit a deer on the highway and she was the first person I called. She handled everything quickly and professionally and I am so grateful to have Cindy in my life! Thank you for all you do for me and my family, Cindy and Team!!!"
We responded:
"Patty~ I am humbled and grateful for your awesome review. It is always our pleasure to help you in good and bad times. Those pesky deer can certainly create chaos for a bit when they get in our way! My team and I are always glad to be able to help! Thank you again! "
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Souheil Al-Jadda

October 25, 2024

5  out of  5
rating by Souheil Al-Jadda
"We have been with State Farm insurance for over forty years covering our cars and property and have had nothing but praise and appreciation for the company and their agent Cindy Norcross in Norwalk, for her prompt and sincere response to our needs and sometimes emergencies as well as our friends emergencies when needed Thanks Cindy for all your help when we needed you, You are a true friend"
We responded:
"I cannot thank you enough for your kind words and praises! It has always been our pleasure to work with you and your family and friends, and I hope to be able to continue to take care of your auto and home insurance needs for years to come! Thank you Souheil and Sahar ! "
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Jerod Smith

October 23, 2024

5  out of  5
rating by Jerod Smith
"I have been with Cindy Norcross StateFarm for 24 years. Cindy and her team are the best there is. Always there to help and I couldn’t be happier."
We responded:
"Thank you Jerod! It has always been such a pleasure to work with you and your family over the years. Always know, we are just a phone call, text or email away should you need us!"
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Tomie

October 16, 2024

5  out of  5
rating by Tomie
"Cindy Norcross -state farm is the best agent we doing business with Cindy since 2003 very happy and will continue bundle car home and business insurance"
We responded:
"Tomie: Thank you! We are thrilled to once again be able to help you with your insurance needs since you moved back to Ohio. Thank you for your kind words and for trusting us to take care of your families insurances! "
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Colleen Miller

October 16, 2024

5  out of  5
rating by Colleen Miller
"Cindy Norcross and those that work with her have always been very professional and helpful. Any questions or concerns I may have are always answered quickly and with great care. Highly recommend her for insurance needs."
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words about our professionalism and helpfulness. It’s always our goal to provide the best experience possible, and your review will definitely be passed along to my team as well! We’re grateful to have customers like you and look forward to serving you again in the future!"
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Stacy Dickman

September 19, 2024

5  out of  5
rating by Stacy Dickman
"I love working with Kari, she is very prompt with her services and always willing to go the extra mile to find a savings for me. I appreciate her!!"
We responded:
"Thank you Stacy for the awesome review! I am thrilled to have Kari in the office and she is such an incredible asset to my business! Thank you for placing your trust in us to help you with your insurance needs! "
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Nick Mulchin

September 16, 2024

5  out of  5
rating by Nick Mulchin
"Just finished a review of our insurance status with Cindy. She calls every year to make sure nothing is missed. Have been with State Farm for about 40 years and with the Norcross agency at least 20 years. Always an immediate response and good follow up from Cindy and her efficient office staff."
We responded:
"Nick and Deborah... it is just a pleasure to sit with you and review your auto and home insurance policies. I enjoy hearing about your new adventures and life experiences. Thank you so very much for your kind review! "
Profile photo of Robert Travis

Robert Travis

September 12, 2024

5  out of  5
rating by Robert Travis
"Cindy and her team are Top Notch! I'm not new to State Farm but am new to Cindy and her team and so far I am very impressed! I would highly recommend them."
We responded:
"Rob~ THANK YOU!!!! We are thrilled that you chose our office to work with and it was certainly our pleasure to meet with you to review your policies and know what is important to you. Thank you so very much for the opportunity to work with you! We look forward to working with you for years to come. Cindy and team "
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Aubrey Notestine

August 26, 2024

5  out of  5
rating by Aubrey Notestine
"Cindy and her staff are always so pleasant! They are willing to answer any questions you may have and explain things multiple times if necessary. It feels like catching up with a friend when talking to Cindy a few times a year. Highly recommend!! :)"
We responded:
"Thank you so much for the incredible review! We just love working with you and your family, and am so glad that you feel like family when you are here or calling in to ask questions! It is exactly what we strive for. Thank you Aubrey! It is truly our privilege and pleasure to be your insurance agency! "
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Kurt Hickman

August 21, 2024

5  out of  5
rating by Kurt Hickman
"A claim for my travel trailer was made Cindy’s group was in contact throughout the entire process. I have and would recommend them to anyone."
We responded:
"Kurt~ thank you for the awesome compliment! We love what we do and are so happy to always help! We look forward to working with you for years to come! Thank you again!!! "
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Jason Jamie

August 21, 2024

5  out of  5
rating by Jason Jamie
"My experiences from Cindy at State Farm have been great knowing and seeing what they provide and offer to me and always asking how they can help or change my policies to suite my needs!"
We responded:
"Wow! Thank you for the wonderful review! We are thrilled to help and work with you to suit your needs. Truly, it is our pleasure to be your agent! "
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Amy Kropf

August 17, 2024

5  out of  5
rating by Amy Kropf
"Nicole!!! As not only a customer but as a mother who's child got in their first wreck, Nicole not only helped make this process as smooth as possible but also the compassion this lady gave me as I cried with overwhelming emotions. I'd recommend nicole to anybody!!!!! She genuinely has a heart of gold. Thank you from the bottom of my heart."
We responded:
"Oh Amy.. I am so glad that Nicole was able to help you during one of the worst days of being a mother.. We are all moms here and completely understand the worry, frustrations and overwhelming love that comes with them driving. Please know we are here for your family and are thrilled to be able to help you get through this situation. Thank you for the kind words.. we are grateful and humbled to be able to help! "
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Marie Shultz

August 15, 2024

5  out of  5
rating by Marie Shultz
"Cindy and her staff have been absolutely amazing. I’ve referred several friends to her. They always go above and beyond. While cost does matter I take comfort in knowing that I am well covered if a loss occurs."
We responded:
"Marie, thank you for the incredibly nice words about my office. We consider it important to us all to be able to treat everyone like family and help with all aspects of their insurance needs. Thank you for all of the wonderful referrals and great reviews you and your family have given us over the years. We look forward to servicing you and your family for years to come! "
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LighteningRod

July 31, 2024

2  out of  5
rating by LighteningRod
"They give you a personalized quote for a certain amount “1.4k” then when the time comes to sign the declaration agreement they double the price of it and add a bunch of nonsense that you never asked for. I don’t need CC fraud protection… that’s what my bank is for. WTH. I can’t wait for this year of coverage to be over with. Also if you’re a veteran they don’t give discounts or at least they didn’t for me like USAA does which I will be getting my future policies from them."
We responded:
"We searched our records and don’t have a record of your being a customer. If you have a valid concern with my agency, please reach out via phone so that we have the opportunity to help, it would be my pleasure to help however I can. Most sincerely, Cindy Norcross "
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Suzanne Hively

July 23, 2024

5  out of  5
rating by Suzanne Hively
"Not only the best agent ever, but a genuinely nice person too. Highly recommend. Honest, fair, knowledgeable."
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Kay O'Flaherty

July 3, 2024

5  out of  5
rating by Kay O'Flaherty
"I have always dreaded the invite for an "insurance review," always assuming that it would be a spin to increase the cost of our insurance. I was so grateful to be wrong. Not only did Cindy suggest how to include and increase our coverage for things important to us and not currently covered, but she shared how we could adjust our policy to offset the increase in premium costs, for the most part. There was no pressure to purchase additional coverage, but rather an open willingness to serve us better. I enjoyed the meeting, found her to be honest and easy to engage with. We have thankfully never had to submit a claim, but I feel that Norcross State Farm would help us through any claim, should there ever be."
We responded:
"Kay, wow!! Thank you so very much for the wonderful and kind words! Meeting with my customers and catching up on your life and working to give you options is truly one of the best parts of my day! I am glad you found your time worthwhile, and I sincerely hope I gave you and Don some options that will work for you! Again, thank you for the wonderful review and we look forward to working with you for years to come! :) "
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Laurie knott

June 24, 2024

5  out of  5
rating by Laurie knott
"I had a thorough insurance review for my autos and my house. Cindy is wonderful to work with and I would recommend her to everyone regarding insurance."
We responded:
"Laurie: Thank you so much for the awesome review! Working with and meeting with customers is one of the best part of my day! I am humbled and grateful for the opportunity to work with you and Paul and hope you know that it is sincerely my pleasure to be your agent! "
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Debra Passabet

May 14, 2024

5  out of  5
rating by Debra Passabet
"Cindy is so easy to talk to. I trust her. I don't feel like she is trying to sell me a policy I don't need."
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Brittany P

May 10, 2024

5  out of  5
rating by Brittany P
"Cindy and her team are simply the very best!!!!"
We responded:
"Brittany~ thank you! We love being there for our customers and helping with their auto, home life and business insurance needs! Thank you for choosing to work with me and my team! "
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PAM MAC

April 23, 2024

5  out of  5
rating by PAM MAC
"Cindy has been my agent for many, many years. She has always gone above and beyond to find the types of policies that fit my personal needs and to be sure I have appropriate coverage. She asks the right questions. Her customer service is awesome. It is very important to me to have an agent who is there for me. I highly recommend Cindy Norcross and State Farm."
We responded:
"Pam~ Thank you for the wonderful review and kind words. As you know, we are so thankful to have you continually choose us to take care of your auto and home insurance needs. It is a pleasure to work with you! Looking forward to working with you for years to come! "
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Diane Pruitt

April 12, 2024

5  out of  5
rating by Diane Pruitt
"State Farm is the best insurance company, IMO. My family has been using State Farm for 60 years. Cindy Norcross is a very friendly and knowledgeable agent. I will use her and recommend State Farm forever."
We responded:
"Diane~ thank you! Your wonderful review means the world to me and my team! We love working with customers like you and your kind words mean the world to us. "
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Brad Dunlap

April 10, 2024

5  out of  5
rating by Brad Dunlap
"Customer Service at it's highest level! They give me the individual attention that I deserve and always make me feel like they are looking out for me and my best interest!"
Profile photo of McKenna Dunlap

McKenna Dunlap

April 10, 2024

5  out of  5
rating by McKenna Dunlap
"Cindy and her team are super easy to work with. They are all very nice and helpful people. I would recommend to anyone looking for a new agent!"