Reviews
State Farm® Agent Cindy Norcross
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Rachal Paul
October 6, 2026
"Kari at State Farm is amazing to work with. She is knowledgeable, professional, personable , and cordial. Communication is always efficient and the customer service is always quick to respond when I need assistance. I would recommend Kari and this insurance company for anyone who is looking for reliable coverage and great service."
We responded:
"Rachel: We are thrilled that you enjoy working with Kari. She is an amazing member of the team and I am just so fortunate that she chose my agency to work for 10 years ago! She is truly a rockstar with our auto and home insurance customers as well as our business customers. Thank you for taking time to showcase and complement her! "
Dave Schafer
October 6, 2026
"Working with Kari has been the best! She is always available to help us and explain anything we don’t understand! We were a referral and we have been very pleased with the staff at Cindy’s State Farm office!"
Janet Gerber
October 6, 2026
"I have been a client for several years and have always received top notch assistance when needed. They are both professional and thorough. When I moved from another agency the process was remarkably easy."
We responded:
"Janet, thank you for your extremely nice words and fantastic review! We strive to be our customers first and best choice when working with a local insurance agency, and working with our customers to provide the best experience is one of our core values! Thank you for choosing us to be your auto and home insurance agent! "
Mary 2151
October 5, 2026
"Cindy and staff very friendly and courteous. I've been with this company a while they are very helpfu."
We responded:
"Mary, Thank you so much for your kind words. We truly are grateful for the opportunity to work with you and always want you to feel at home calling us with any question regarding your auto or home , or any insurance! We look forward to working with you for years to come! Thank you !!! "
Jay Kimball
September 25, 2026
"Cindy went through our entire homeowners policy getting everything covered at a good price. We added a few things that were not currently covered. We feel we are all set until next year and do it all over again, because things change. Cindy has your back when it comes to home & auto insurance."
We responded:
"It is certainly always my pleasure to work with and get to visit with you and Brenda! Thank you for the opportunity to be your agent for your home and automobile insurance... it is our privilege and pleasure to work with you! "
Tabby Jones
September 18, 2026
"Cindy and her staff are the most amazing and helpful people! Cindy was very informative of all information about policies and made sure I had no questions or concerns before I left! Very helpful and very caring!"
We responded:
"Tabby.. it was just fabulous to sit down and visit with you, looking over all your policies, and making sure you have all your questions and or concerns answered is always our goal. You can always feel comfortable reaching out to us via call, text, email and of course in person to answer whatever we can. Thank you for your support of our small business! "
Erin Lisy
September 17, 2026
"Have been a client of this office for a long time. Have needed them more in the last year than ever, and they have yet to let me down! Christie, Bailey, Cindy and the rest of the girls are the best there is! Thank you- thank you, for putting up with me this last year. You have no idea how much you all have helped❤️"
We responded:
"Erin!! First and foremost, you are never ever someone we 'put up with'. It has been an honor to be with you through the past year and many years of kids driving, home questions, or whatever may have come your way. We are grateful and thankful for YOU!
Secondly, and most important, thank you!! It is always humbling to have such nice words and such an amazing review. Thank you for taking the time. My team and I look forward to working with you for years to come! "
brooke cox
September 17, 2026
"It's a very great company. The staff was very friendly and very helpful with everything I needed. Would recommend"
We responded:
"Brooke, Thank you so very much for the fantastic review and kind words. We love to help and be a good neighbor to all of our customers! Your words mean so much to me and the team. We are grateful for the opportunity to work with so many amazing customers like you! "
Sarah Schippel
September 17, 2026
"Called for a quote and got nothing but the absolute best service! Very personable and welcoming!"
We responded:
"Sarah~ we were thrilled that you chose our agency to work with. Helping our customers is one of our greatest accomplishments. We are grateful and humbled to be your agency for your insurance needs. Thank you again !! "
Sandy Young
September 17, 2026
"Cindy has always been great to deal with when we needed to have our vehicle towed."
Katie Gulett
September 17, 2026
"Cindy is wonderful and really goes above and beyond for her clients."
We responded:
"Thank you so much for your wonderful words. We love to be the good neighbor agent and be there to help however and whenever we can with your auto insurance, home insurance and life insurance needs. My team and I are grateful to work with you and your family ~ Thank you again!!!"
Trevor Schafer
September 17, 2026
"Great experience and great price! Great staff as well!"
We responded:
"Thank you so much for your wonderful words. We love to be hands on and help however and whenever we can with your auto insurance, home insurance and life and business insurance needs. Thank you again!!!"
Chuck Balzer
September 17, 2026
"Everyone what's not only very knowledgeable but extremely pleasant to do business with!"
We responded:
"Chuck, I am so grateful for your review. My team and I are so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road... it was so great to work with you! Thank you so much!!"
rrgal3
July 30, 2026
"Cindy Norcross made it very easy for us to review our policies! It was well worth our time to look our coverage. She's an excellent insurance agent."
We responded:
"Hi rrgal3! We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road... it is so great to meet with you both, and I am glad we can get it to work with your schedules! Thank you so much!! "
Adam Zadell
July 26, 2026
"Cindy has been so wonderful to work with. She took the time to really get to know what we needed and really went above and beyond. We have all of our business and personal insurance needs through her. If I could give her 10 stars I would! Cindy and team keep up the great work!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to me to know you have had such a great experience with my agency and team! We love helping others and always try to be quick and efficient and as friendly as possible! Your words mean the world to us! Thank you! "
Nicholas Mahre
July 22, 2026
"I am moving to Ohio and joined onto my fiancée policy. They provided much better coverage with a lower premium than my previous policy. Saving quite a bit per year. Cindy and her team were very responsive and answered all my questions. I would highly recommend her as an agent."
We responded:
"Thanks so much for the amazing review, Nicholas! We really appreciate your support here in Norwalk. Just reach out anytime if you need us - we’re here for you! Its always been a pleasure to with with your beautiful fiancee and we are thrilled to get to work with you as well! Welcome to Norwalk!! We look forward to being your agent for years to come! "
David Young
July 15, 2026
"I’ve been doing business with Cindy at State Farm for over 20 years and have always been treated with kindness and respect. A number of years ago we had suffered a house fire and before the fire department had even left, Cindy came out to my house in the middle of the night to get the claim process started. You just don’t get service like that! She truly lived up to their slogan, she was there. And for that small act of kindness, I’ll have State Farm for life!"
We responded:
"David.. Working with you and your family has just been such a privilege and a pleasure. You, your folks, and your sister have just been amazing. Thank you for the kind words .. being a 'good neighbor' agent is truly why I do what I do.. to help people on their worst days as well as their best.
Again.. THANK YOU!!! We love being your local insurance agency! "
Mike Hanna
June 12, 2026
"I had an outstanding experience working with Cindy. She went above and beyond during our review of both my current coverage and my future needs. She took the time to walk me through every detail, explained all of my options clearly, and made sure I fully understood each step. Her patience, professionalism, and genuine care for my situations was evident from start to finish.
What impressed me most was how thorough she was, she didn’t rush the process, she anticipated questions I didn’t even know to ask, and she made sure I felt confident in every decision. It’s rare to find someone who combines deep expertise with such a personal touch, but she truly does. I left our meeting feeling informed, supported, and completely at ease.
I’m incredibly grateful for her dedication and highly recommend her to anyone looking for an agent who truly puts their clients first."
We responded:
"Mike.. thank you so very much for the kind words and incredible review. I am so fortunate to have an incredible team that allows me the time to sit with my customers and take time like we did to review and go through your policies. Thank you for trusting our office with your auto insurance and home insurance needs. I am truly grateful and humbled by your support of our office! "
Kevin Rasnick
May 29, 2026
"Cindy and her team honestly care about you as a customer. Hands on in every aspect of your policy from writing the policy and if you ever need to file a claim."
We responded:
"Kevin~ Thank you so much for your wonderful words. We love to be hands on and help however and whenever we can with your auto insurance, home insurance and life and business insurance needs. It is such a pleasure to be your agent! Thank you again!!! "
Lori Dixon
May 14, 2026
"Cindy is a true gem! Not only is she pleasant to speak with, she also has a kind heart and truly looks out for her customers' without trying to upsale and looks out for their best interests. She makes you feel valued, like family."
We responded:
"Lori.. We just cannot thank you enough!! We work hard to make sure when you walk in , call in or text you feel like you are always family.. we genuinely care about making your local insurance experience something you smile about.. we love that you are happy! Thank you so much for your kind words!!
"
Winsome Sprowl
May 4, 2026
"We have been part of State Farm a long time and have always appreciated the personal touch and the willingness to explain our policies to us. Cindy is great to work with when policy review comes round too.
Thank you for providing us with excellent coverage. You all are the best at the Norwalk, Ohio location. Thank you.
Doug and Winsome Sprowl"
We responded:
"Winsome & Doug~ Thank you so much for the amazingly kind words and wonderful review! I am truly thankful to continue to be your local auto and homeowners insurance agent! I just so enjoy working with you and want you to know how very valued and appreciated you are! Looking forward to working with you for years to come!
"
ERIC
January 9, 2026
"Kari from the office is great. Helped me w/ my liability insurance policy, find a cheaper provider for prescription glasses & more. They are all always great & willing to help. State Farm is affordable even cheaper then Geico & Esurance.. Give them a try."
We responded:
"Thank you so much for the kind words! Kari is a spectacular part of my team... I will be sure to let her know about your awesome review! "
Connie Shepard
December 19, 2025
"Cindy Norcross has been my agent for over 30 years. She is amazing representative for State Farm."
We responded:
"Connie... THANK YOU!!! I appreciate your time and kind words~ our office truly has a goal of making sure that we are available and here for you to help you the best we can! "
Jane E Sorah
December 13, 2025
"My husband and I made an appointment to see Cindy about combining our home and vehicles. We are both retired now and wanted to save some money. Cindy reduced our insurance cost by more than half what we were paying with separate policies. We now have better deductibles and better coverage. Cindy took time to explain every detail to us and made us feel like family.
I would and WILL recommend her to everyone, and yes I've personally been with State Farm for at least 20 years and yes I have had to make claims, auto and home. State Farm pays the claims in a timely manner without any problems.
Thank you Cindy and thank you to your team.
Jane and Rob"
We responded:
"Jane~ it is SUCH a pleasure to be your agent! Your review means the world to us... thank you. Stop in and see us anytime; we are so excited and thrilled for you both and all the great things happening for you in retirement!! Grateful to work with you both and for the opportunity to save you and give you such better coverage!"
Jerry Montgomery
October 15, 2025
"Our family's been doing business with Cindy for over 20 years or more we love the insurance that she provides and she's always up front with us. She is definitely an asset to the insurance profession."
We responded:
"Jerry ~ it is and has always been so great to talk with you to review your policies, and catch up! We are grateful and humbled by your business and trust and continued support of our agency. Thank you to you, your family and friends for your trust ! "